Welcome back to Feature Fridays–our summer series spotlighting the tech powering Zus, the platform redefining the patient record.

This week’s spotlight is on a challenge every care team knows: how to actually find the right records, at the right time. 

Why we built Record Locator Service (RLS)

Most record locator services stop short. They query a single address or network, maybe return something, maybe don’t. Care teams are left with incomplete charts, blind spots, and a lot of manual follow-up.

Zus’ Record Locator Service takes a different approach. It intelligently layers multiple search methods to maximize the chance of finding the full story.

Here’s how it works:

  • Addresses: Searches across all known patient addresses, past and present, and expands as new ones are discovered.
  • Radius filters: Adjusts the search based on provider density—tight for cities, broad for rural areas.
  • Past encounters: Always includes facilities where the patient has been seen before, reinforced by national ADT data.
  • Prescription anchors: Targets areas around prescribing providers using nationwide medication data.
  • Reciprocity requests: Targets facilities that have previously sought records on the patient.
  • Connected facilities: Always queries referral partners or other client-designated facilities.

By combining these signals, Zus’ RLS casts the right net—broad enough to be thorough, precise enough to be efficient.

Why you should care

This approach delivers hit rates that others can’t match. In fact, we locate patient matches on 96% of record requests. This means we are able to locate and retrieve documentation for nearly every patient, giving care teams a more complete picture from the start.

The impact?

  • Faster chart completion without manual phone calls or portal log-ins
  • Higher confidence that you’re seeing the patient’s full story
  • Better care decisions made on complete data, not partial guesses
  • Improved outcomes and performance for organizations in value-based care 

Connecting to the bigger picture

RLS is part of the same value chain as the features we’ve highlighted all summer—Common Patient Record, Intelligent Refresh, Medication Journey Enrichment, the embeddable ZAP, and more. Together, they ensure not just that you have a unified patient record, but that it’s always complete, current, and actionable.

Because in value-based care, it’s not enough to look for the right records. You need to use them to deliver better care, improve outcomes, and grow revenue.

📍 Ready to see how RLS can make record chasing a thing of the past? Book a demo / Talk to our team.