Earlier this month, the Centers for Medicare & Medicaid Services (CMS) issued a public Request for Information (RFI). Their question: What needs to change to better support modern, tech-enabled, data-driven healthcare? It was a rare and powerful moment for the industry to weigh in—not just on policy, but on the underlying infrastructure beneath it.
Care is fragmented, because the data is fragmented. The average patient sees nearly 19 providers, and for those over 65, it jumps to nearly 30. Each visit generates a flood of clinical documents, most of it unstructured, locked in faxes or PDFs, and inaccessible or actionable at the point of care. Doctors spend more time on administrative work than they do on care.
As a healthcare data platform serving value-based care organizations, we jumped at the chance to share our perspective. Over the course of several weeks and at the invite-only CMS workshop in June , we gathered insights from our engineering and product teams, customers, partners and industry experts to craft a response that reflects both on-the-ground realities and bold ideas for progress. From interoperability and certification reform to real-time data and reducing provider burden, our letter lays out a practical, future-focused vision.
CMS invited the entire healthcare ecosystem to contribute, and submissions from stakeholders across the country are now being reviewed to help guide future policymaking. We’re proud to be one of them.
Our response focused on four key priorities:
- Ensuring TEFCA works for the people who need it most
- Making value-based care use cases central to policy design
- Reforming how certified APIs are evaluated and used
- Enforcing information blocking rules in meaningful ways
📝 Want to see our full response? [Read the full comment letter here.]
